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Welcome to https://www.ruvafashion.com (the "Site"). This website is owned and operated by Ruva Fashion. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Please read these Terms carefully before accessing or using our website.

1. General Conditions By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, or sell any portion of the Service without express written permission from us.

2. Sale and Purchase of Goods Agreement to Sell: Ruva Fashion ("Seller") agrees to sell, and You ("Buyer") agree to purchase, goods of the description and quantity described on the checkout window ("Checkout"). Incorporation: These terms are incorporated into every purchase by this reference. Purchase Price: The Buyer agrees to pay the Purchase Price of the Goods as posted on the website at the time of the transaction.

3. Product Accuracy and Color Disclaimer Cotton Sarees: Many of our sarees are cotton fabric partial handwoven or involve traditional printing techniques. Small irregularities in the weave, print, mud stain, minor thread gap and oil marks or embroidery misalignment are not considered defects but are hallmarks of handcrafted products. Color Variation: We make every effort to display the colors of our products as accurately as possible. However, due to digital photography, lighting, and variations in monitor settings, the actual color of the product may vary slightly from what you see on your screen.

4. Orders and Pricing All prices are listed in INR (unless otherwise specified) and are subject to change without notice. We reserve the right to cancel any order if the product is unavailable or in the event of a pricing error. In such cases, a full refund will be processed to the original payment method.

5. Shipping and Delivery Processing Time: Most orders are dispatched within 1–3 business days. Delivery Timelines: Domestic deliveries typically take 3–7 business days depending on the location. International Shipping: For international orders, any customs duties, taxes, or import fees levied by the destination country are the sole responsibility of the customer. Package Tampering: If you receive a package that appears tampered with or damaged, please do not accept the delivery and notify us immediately via WhatsApp at 9363848472.

6. Returns and Exchanges Policy To maintain the highest quality standards, our return policy is as follows: Eligibility: Requests for returns or exchanges must be made within 3 days of delivery. Mandatory Unboxing Video: To process any claim regarding a damaged product or an incorrect item, an uncut unboxing video (starting from the sealed package) is mandatory. Without this video, we cannot entertain claims of damage or missing items. Non-Returnable Items: Items that have been used, washed, or altered (including sarees with Falls/Peco or customized blouses) are not eligible for return. Sale Items: Products purchased during a sale or under special promotional offers are final sale and cannot be returned or exchanged.

7. Cancellation Policy Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched. Once an order is shipped, it cannot be cancelled.

8. Intellectual Property All content on this site, including images, logos, text, and designs, is the property of Ruva Fashion. Any unauthorized use of our intellectual property is strictly prohibited.

9. Limitation of Liability Ruva Fashion shall not be liable for any direct, indirect, or incidental damages resulting from the use of our products or the inability to use our website.

10. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Chennai, Tamil Nadu].

11. Contact Information For any queries, support, or to initiate a return request, please contact us: Email: mail2ruvafashion@gmail.com WhatsApp: +91 9363848472

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